TELUS scope TELUS scope
volume 1, issue 4, august 2003  |  issue archive  |  en français
in this issue
overview
anytime, anywhere, any way
enhancing trust with security solutions
in focus - plan to continue
fires in the heart
 

impacts of security breach

loss of productivity
burn up valuable resources repairing the damage
exposure of private information (salaries, SIN)
tarnished brand name & reputation
loss of trade secrets & future earning potential
financial penalties (Bill C6)
drop in stock price
erosion of trust
damaged customer confidence
Sales of Web site hosting services are growing and are expected to reach $734 million this year. TELUS ranks No. 2 in Canada for Web site hosting sales.

- Brahm Eiley, Convergence Consulting Group Ltd.
enhancing trust with security solutions
For any company offering its customers the ability to make financial transactions online, trust is essential. When you're dealing with sensitive personal and corporate information, a secure environment for your applications, infrastructure and data can mean the difference between trust and a tarnished reputation.

The very nature of our business demands that TELUS be at the leading edge of security solutions. We understand that trust goes beyond the hosting technology, protecting the application and securing online transactions. We know that the right solution is different for every unique situation and set of requirements. That's why we offer customized solutions that combine the industry-leading expertise of our hosting and Internet security professionals with our secure Internet data infrastructure.

ATB Financial

ATB Financial, a leading financial services company in Alberta, recognized our competitive edge in security and Internet hosting when it began looking for a Canadian company to take over the hosting of its Internet banking Web site. During a tour of TELUS' Internet data centre in Calgary, Therese Sywolos, Director of e.Business Solutions at ATB Financial, was impressed with our industry-standard software, disaster recovery processes and security practices. Many of the other vendors had good facilities as well, but the key differentiator for Sywolos was the high level of flexibility and customization TELUS was willing to offer.

"TELUS brought together a team of experts and created a cohesive solution for me," she says. "It wasn't cookie cutter. It was everything ATB could use most effectively to serve and protect our customers."

a trusted partner

Our approach to data hosting is as a partnership - one that's built on trust. We take care of the hosting and security solutions, so our clients can focus on what they do best. And that's exactly what ATB was looking for.

"For our customers, our Internet banking site is not merely a Web site," says Sywolos. "It's part of their relationship with ATB, and that's a relationship built on trust.

"We were looking for an Internet data hosting company that could help us maintain that level of trust. Having our Web site hosted by TELUS enables us to concentrate on financial services and our customer relationships secure in the knowledge that our infrastructure is being looked after by an expert."

security experts

When it comes to trust, you need a partner that understands security. At TELUS, we exchange confidential data internally with our own employees and externally with our customers and suppliers. We rely on network services and Internet access for our own business - and we provide network services and Internet access to our customers, with stringent assurances of availability.

What this means is that, like your enterprise, we cannot afford to allow security breaches that may compromise our operations. We're security experts because we have to be. And that means you can rely on us to provide your enterprise with the ultimate in security solutions.

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This month Denise Wood, VP Customer Care, introduces Therese Sywolos, Director of e.Business Solutions at ATB Financial.


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