"I see trouble on the network. Someone has knocked out the router cable at your remote office. I will contact network support to let them know of the outage and will page someone at the remote location to plug the cable back in."

Imagine if your network could talk and resolve issues. It could automatically assess problem severity, create trouble tickets, pinpoint affected services, correlate your information and send a report to service technicians to solve the network problem. All this before you even picked up a phone to report the trouble.

Well, imagine no more because TELUS has created a best-in-class Integrated Network Operations Support System (INOSS). It's a system of processes and tools that provide proactive network management. It ensures that most problems are resolved before you are aware that a problem has occurred.

Unlike typical support systems that are reactive in nature and rely on someone waiting for something to happen, INOSS utilizes proactive polling and trapping technologies to automatically monitor and report on your network performance. It's a single point of contact for all network-related issues that can model the complex data of your network services and business processes for quick and effective handling of network problems and events.

We're so sure of the intuitive capabilities of INOSS that we guarantee network service levels and will refund you directly if levels drop below the agreed upon range.

INOSS gives you automatic alarm-to-service correlation, automatic escalation including pager notification, automatic trouble tickets and guaranteed service level agreements. As well, you'll have Web access to real-time reporting of network performance capabilities, visibility monitors, reports, usage reporting, trouble tickets and service levels.

Beyond the technology are our people who are dedicated to making sure your network stays healthy so you can focus on what you do best. We think of our role as more than customer service. We think of it as 'knowing the customer' service. Since 1996 we have provided advanced automated operation support services like INOSS. TELUS is a recognized leader in the field of network operation support services and we are often invited to speak around the world to leading companies about where we're taking the technology and managed service field into the future. You can catch us this year at the OSS Global Summit in March, and at Cisco's OSS ISV Developers Conference in April.

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