Outsourcing is a growing business trend and it's no wonder. By divesting non-core activities, companies of all industries and sizes can focus their energy and resources on areas where they have the greatest competitive advantage. Plus, they can benefit from the cost savings, specialized expertise, improved service levels and accountability of an outsourcer.
In our eyes, a true outsourcing solution is not simply a numbers game, or a technology competition. While we have the scope, scale and expertise to provide national, managed solutions, an outsourcing solution is only maximized when both parties collaborate to create a shared vision and a business model that is mutually beneficial. Through this approach, we become an extension of the companies we provide outsourcing to.
BTI Canada
BTI Canada, one of the largest corporate travel agencies in Canada, recognized they needed to upgrade their aging, non-standard equipment in order to keep up with the demands of the business. They sought an outsourcing company that could strategically and economically deliver technologically advanced solutions. Simply put, BTI wanted to improve customer service while meeting savings targets.
"We're a customer-driven business with call centres across the country; we are committed to continually invest in technology solutions to meet evolving customer needs," explains Patrick Brooker, Senior Vice President, Finance & Shared Services, BTI Canada.
improved focus, economically competitive
BTI Canada chose to outsource non-core business processes and improve its focus on its travel management solutions.
"It was TELUS' approach to business - from people and processes to their understanding of our business - that won us over and resulted in our decision to partner with them."
Patrick Brooker, Senior Vice President, Finance & Shared Services, BTI Canada
TELUS delivered an IT solution that has enabled BTI Canada to be more competitive, both strategically and economically. We now provide BTI Canada with an integrated communications solution composed of IT Outsourcing and management services, including help desk support, desktop and network management, managed voice and infrastructure services.
"Our partnership with TELUS has resulted in a strong value proposition for us - their strong technology platform and the way they integrated our people into TELUS - made the difference, " says Brooker. "TELUS, I believe, is an extension of our company."
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