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With everything that's happening lately, it's easy to feel overwhelmed - especially when it comes
to understanding technology. We hope you find the stories in this issue of TELUS scope helpful.
This month, we focus primarily on access and communication throughout communities and organizations - big
and small, urban and rural. As well, we present timely tips on securing your data and protecting
your customers' valuable information in this new era of virus and security issues.
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The Alberta Shock Trauma Air Rescue Society (STARS) maintains a small call centre in Alberta where 2-4 agents are
available 24 hours a day. STARS turned to TELUS for help and support in creating a contact centre solution
that allows STARS to prioritize calls, as well as plan and schedule staffing requirements. more |
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When looking for innovative information technology, the last place most people would think to look is a small town in northern British
Columbia. But in fact, Fort St. John, a fast-growing city of 17,500 in the B.C. Peace River Region, is about to get a
highly advanced municipal Web site. more
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