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With everything that's happening lately, it's easy to feel overwhelmed - especially when it comes
to understanding technology. We hope you find the stories in this issue of TELUS scope helpful.
This month, we focus primarily on access and communication throughout communities and organizations - big
and small, urban and rural. As well, we present timely tips on securing your data and protecting
your customers' valuable information in this new era of virus and security issues.
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The Alberta Shock Trauma Air Rescue Society (STARS) maintains a small call centre in Alberta where 2-4 agents are
available 24 hours a day. STARS turned to TELUS for help and support in creating a contact centre solution
that allows STARS to prioritize calls, as well as plan and schedule staffing requirements. more |
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When looking for innovative information technology, the last place most people would think to look is a small town in northern British
Columbia. But in fact, Fort St. John, a fast-growing city of 17,500 in the B.C. Peace River Region, is about to get a
highly advanced municipal Web site. more
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Every week it seems we hear about another hacker attack or malicious virus that's plaguing computers and corporations around the world. It might be tempting for
us to believe that these attacks are carried out only against large corporations and governments. But, the fact is that every computer is
vulnerable to a host of security issues. more
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