TELUS scope

Your customers are changing. They're still using the phone, but they're also talking to each other online. And now, they want to do the same with you. They want to reach you 24 x 7, by phone, fax, e-mail, Web chat and text messaging.

The good news is that the technology you need to respond to them is available now. And you can take it to market fast, with no upfront capital investment whatsoever. IP technology is the new foundation for contact Centre Solutions, offering options, enhancements, flexibility and scalability like never before.

Inviting customers to make contact:
How delivering better service means generating more revenue

Imagine opening a contact centre in as few as 12 days. With no new staff, no new managers and no new mortar and bricks. Hosted, multi-channel IP Contact Centre Solutions are literally changing the face of customer service.
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Re-routing the call centre:
How IP technology is changing the shape of customer contact

Now that the IP Contact Centre Solutions are reality, you'd like to know whether it's the right solution for your organization. Perhaps you could use some help deciding whether a hosted service makes more logistical and financial sense than building your own premise based multi-channel solution. You also want to be ready to answer the questions you're likely to face from both the executive level and your existing call centre managers. This article will help.
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Canada Post makes it easy for customers to find what they want:
A sophisticated solution with no upfront investment

Innavopost, a subsidiary of Canada Post, developed a service that enables consumers to request more information about advertised products and services, without divulging their names, e-mail or street addresses. All that was needed was a cost-effective, multi-channel contact centre. That's when Canada Post heard about CallCentreAnywhere.
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KIA Canada:
Growing challenges

KIA Canada is growing fast. To meet dealers' need for parts, the company built a new warehouse in Mississauga, Ontario. This gave its MIS department the opportunity to transform the communications infrastructure and enable new levels of collaboration across the company. As part of the overall solution, a Cisco IP Contact Centre ensures dealers get the support and answers they need, when they need them.
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